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How We Work

We may not be the right design firm for you. Every project entered into is one that we feel is the right fit for us in terms of style, budget and timeline. The average project budgets we work with are between $50,000 and $500,000+

 

  1. Initial Inquiry

    Once receiving your inquiry, we assess your project in terms of scope, location, style and budget. Then we will follow up with you (usually within 1 or 2 business days) with additional questions we may have in order to have a clear understanding of your project needs and whether or not it is a project we think we can help you with.

    Sometimes after the initial inquiry we have enough information to be able to draft a proposal for the project. If you are not exactly sure of what you want to do yet and you need help figuring out what to renovate or decorate, we would then schedule an on-site consultation.

     

  2. Consultation

    If we do not have enough information after the initial inquiry to form a proposal or if you just want to meet with us in person, we can schedule an on-site consultation. The meeting typically lasts between 1.5 and 2 hours and there is a fee of $200. I will come with either my partner or an assistant and we will mostly listen, take notes, ask questions and then advise you on our initial thoughts of what we think should be done.

    Please keep in mind that the design cannot happen in one meeting. Usually once we start a project, our initial ideas can change a lot once we begin working on plans and constructing.

    The goal of the meeting is for us to gain a better understanding of your vision for the space as well as your values and lifestyle at which point we can put together a proposal for the work we all agree should be done.

     

  3. Proposal

    After the initial inquiry or consultation, we will get to work on drafting a proposal for your project based on all of the information collected.

    We will list in detail the work that is required from our firm, the estimated time for completion of that work along with the associated fees. We most commonly offer a set fee because we want you to feel comfortable knowing what you will pay for our services and not receive a shocking bill at the end. This proposal will be emailed to you for your review.

     

  4. Contract

    Should you accept our proposal, we will draft an agreement which is essentially the same as the proposal except it goes into more detail about the payment schedule, liability, purchasing arrangement etc. This will be emailed to you so you will have lots of time to read it over and then we would meet in person to sign and collect a deposit to begin the work.

     

  5. Survey of Site

    Yay!! We have signed the agreement and are now working together! This is the beginning of an exciting journey and hopefully a long-lasting relationship. At this stage, we will take precise measurements and photos of your space. This typically takes between 2 and 5 hours depending on the size of the area to be designed.

     

  6. Draft Existing Plan

    Once we have taken the measurements, we begin the design process by drafting the existing floor plan in Auto CAD.

     

  7. Mood Board Creation

    Before we design anything, we spend a lot of time researching and throwing ideas around the office. Team members research and pull up inspiration photos which we put together to form a mood board of each room. This gets sent to you for your approval before we even start designing or selecting anything. This way, we make sure we are on all on the same page and you are able to X out any elements you are not in love with.

     

  8. Design Plans & Selections

    Once we have a clear direction of the mood/style we are trying to achieve, we set out on the actual design and selection process. We usually show a couple of different options for you to choose from whether it’s the layout or furniture/lighting selections.

    We may show you one or two options that you wouldn’t have normally selected yourself, however it is important to keep in mind that we see the bigger picture. If there are some tweaks you want to make after the design presentation, no worries we want you to be completely happy with everything, after all, you are the one who will be living/working there!

     

  9. Budget Creation/Adjustments

    Some clients start off knowing exactly how much they want to spend and we try to work within their budget, others don’t really know how much they should spend and just want us to design/select things and present them with the budget of how much it will all cost.

    When we make selections, we always take cost into account to ensure our selections are realistic for your budget and quality expectations. If there is a disconnect between what you want and what is feasible for your budget, we will try to make this clear to you in our initial discussions.

    Once we have put our design concepts together, we submit all plans and specifications to our suppliers for quotation to form a preliminary budget which we will go through with you at the design presentation.

     

  10. DESIGN PRESENTATION

    This is the exciting part! During the design presentation, we present our plans, selections and preliminary budget. We bring all the material samples such as wood, tiles, fabrics, stone, etc. and we explain our vision and why we decided on a certain direction. There will be some back and forth as we listen to your feedback and take notes. Depending on the size of the project, this meeting can last anywhere between 2 and 5 hours as we try to come to decisions on what to move forward with in this meeting.

     

  11. Purchasing and Project Management

    Once you have approved our design plans and selections, we will ask you for a retainer and we will get to work placing orders from our suppliers on your behalf. We can work with our team of trusted contractors and other trades or if you want us to work with your contractor, we are open to that as well.

    Our goal is to bring the project to completion within your desired timeframe and within the budget that was approved along with the design plans and selections. All deliveries and installations will be handled by us and we will deal with any issues that may arise as a result of back orders, delays, damages, missing pieces etc. We use a receiver for whole-home projects in order to ensure the items all arrive in good condition and so that the delivery process is as seamless as possible.

    This process can last anywhere from three months to one year depending on the size and scope of the project.

    We understand that you work hard for your money and for most people a renovation is a substantial investment. For this reason, it is important that you have peace of mind and feel that the team you hire has only your best interest in mind and operates in a way that is open and honest.